Shipping policy
🚚 Shipping Policy
Shipping Policy
At Petvique™, we work to deliver your orders safely, carefully, and transparently.
📦 Processing Time
All orders are processed within 1–3 business days.
Once your order is processed, it will be shipped and you will receive a confirmation email.
🌍 Shipping Time
Orders are typically delivered within 9–15 business days.
Due to external factors such as customs procedures, public holidays, and logistics delays, delivery may take up to 30 business days in some cases.
📬 Tracking Information
Once your order has been dispatched, you will receive a tracking number via email.
Please allow 1–3 business days for tracking information to update.
⚠️ Delays
Delays during delivery may occur due to factors beyond our control, including:
- Customs processing
- Carrier delays
- High shipping demand
We appreciate your patience and understanding.
🏠 Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
📦 Lost or Stolen Packages
If your package is marked as delivered but not received, please contact the shipping carrier first.
If you still need assistance, feel free to contact us and we will help.
📩 Contact
For any questions or support, please contact us:
Email: petvique@gmail.com
We aim to respond within 24 hours.