Refund policy

🔁 Return & Refund Policy

This Return & Refund Policy applies to purchases made from Petvique, operated by Petvique LLC.

We offer a 14-day return policy for eligible items. You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

Proof of purchase may be required.

To initiate a return, please contact us at:
petvique@gmail.com

Returns sent without prior authorization will not be accepted.

We do not accept returns for:

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery at:
petvique@gmail.com

To help us resolve the issue quickly, please provide clear photos or a short video showing the product, packaging, and shipping label.

If your claim is approved, we will cover the return or replacement shipping costs.

If you request a return for personal reasons (e.g. you changed your mind), the return shipping cost is the responsibility of the customer.

Items must only be returned after your request has been reviewed and approved.

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, refunds will be processed within 5–7 business days to your original payment method.

Orders can be cancelled within 12 hours of purchase.

After this period, cancellations, address changes, or product modifications may no longer be possible.

Minor differences in color or appearance may occur due to lighting, screen settings, or manufacturing variations. These do not qualify as defects.

For any questions regarding returns or refunds, please contact us at:
petvique@gmail.com